Terms and Conditions

 

Close Eyes Studio logo Close Eyes Studio

Last updated: 14 July 2026

1. Purpose and scope of application

These General Terms and Conditions of Sale (hereinafter, "the Conditions") govern, together with the Legal Notice and the Privacy Policy, the purchase of the digital products (hereinafter, "the Products" or "the Files") offered by David Berrocoso Salmeron, hereinafter Close Eyes Studio, with Tax ID (NIF) 77129400G and address at Carrer dels Pirineus 15, Santa Coloma de Gramenet, 08923, Barcelona, Spain (hereinafter, "the Seller"), through the website www.closeeyesstudio.com (hereinafter, "the Website").

The Products offered consist of digital files in STL format (and, where applicable, OBJ, 3MF or other formats compatible with 3D printing software), which are delivered by download, without any physical medium.

2. Capacity to contract

In order to make purchases through the Website, the user declares that they are of legal age and have sufficient legal capacity to enter into contracts. The Seller may deny access to the Products to users who do not meet this requirement.

3. Pre-contractual information

In accordance with Articles 97 et seq. of the consolidated text of the General Law for the Protection of Consumers and Users (TRLGDCU, Royal Legislative Decree 1/2007), before completing the purchase process, the Website makes available to the user, in a clear and comprehensible manner:

  • The essential characteristics of the Product, accessible on its product page (file format, scale, recommended software, technical printing requirements, where applicable).
  • The final price, VAT included, and, where applicable, any additional applicable cost (there are no delivery charges, as this is a digital product).
  • The available payment methods and the delivery procedure (download).
  • The existence or otherwise of the right of withdrawal, under the terms of section 8.
  • The identity and contact details of the Seller, set out in the Legal Notice.
  • The existence of the legal guarantees applicable to digital content, set out in section 9.

4. Contracting process

The contracting procedure through the Website consists of the following steps:

  1. Product selection: the user browses the catalogue and adds the desired Files to the shopping basket.
  2. Order review: the user reviews the contents of the basket and may modify quantities or remove products before continuing.
  3. Identification/registration: the user provides the details necessary for billing (prior registration may be required, or guest checkout may be permitted, depending on the configuration of the Website).
  4. Selection of the payment method from those available, in accordance with section 6.
  5. Acceptance of these Conditions and of the Privacy Policy and, where applicable, express declaration of consent to the loss of the right of withdrawal (section 8), by means of the corresponding tick boxes, none of which will be pre-ticked.
  6. Order confirmation and payment.
  7. Delivery: once payment has been confirmed, the user receives immediate access to the download of the File purchased, under the terms of section 7.
  8. Email confirmation: the Seller sends the user an order confirmation email, which includes a summary of the purchase made and, where applicable, the corresponding invoice.

The Seller will keep the electronic record of the commercial transaction carried out, and the user may access this information in their customer area, where applicable, or by requesting it by email.

5. Prices and taxes

All prices displayed on the Website include Value Added Tax (VAT) or any other equivalent indirect tax that may be applicable, with the final price being indicated from the start of the purchase process, without hidden additional costs, in accordance with consumer protection regulations.

Digital files are considered electronically supplied services for VAT purposes. Where the buyer is a private consumer resident in another Member State of the European Union, the applicable VAT rate shall be that in force in their country of residence, in accordance with Article 58 of Directive 2006/112/EC and its Spanish transposing legislation. The price displayed on the Website includes the corresponding VAT, which may vary depending on the buyer’s country of residence and will be calculated automatically during the purchase process.

The Seller reserves the right to modify the prices of the Products at any time, although such modifications shall not affect orders for which the purchase confirmation has already been sent.

6. Payment methods

Payments may be made using the following methods, as indicated at any given time on the Website.

Payments are processed through external payment gateways such as SHOPIFY PAYMENTS, PAYPAL, AMERICAN EXPRESS, APPLE PAY, GOOGLE PAY, BANCONTACT, KLARNA, MAESTRO, MASTERCARD, SHOP PAY, UNION PAY, VISA and STRIPE, which have their own security and encryption protocols (PCI-DSS standard). The Seller does not have access to and does not store users’ full payment card details.

The order shall not be considered confirmed, and the Files shall not be delivered, until payment confirmation has been received from the corresponding gateway.

7. Delivery of the digital content and licence of use

7.1. Method and time of delivery

Once payment has been confirmed, the user shall have immediate access to the download of the files purchased through their customer area on the Website, managed via the Sky Pilot system (a Shopify plugin), and/or via a download link sent by email.

As a general rule, downloads remain active on an unlimited basis, provided that the user makes proper use of the service in accordance with these Conditions. Abusive use shall be considered to include, by way of example and without limitation, multiple simultaneous or successive downloads from different geographical locations or devices under the same account, or any other download pattern that reasonably indicates non-personal use or unauthorised distribution of the Files. The detection of abusive use may result in the temporary or permanent limitation of downloads and, in serious cases, the revocation of the licence and the deactivation of the account, without any right to a refund.

Notwithstanding the foregoing, the Seller reserves the right to modify in the future the technical conditions of access to the files, including the number of downloads available, the period of availability or the technical platform used, where justified reasons exist, including changes in the conditions of the service provided by Sky Pilot or other technical platforms used, or reasons relating to the operational sustainability of the Website. Where such modifications entail a significant restriction compared to the conditions in force at the time of purchase, the Seller shall notify the user at least 30 days in advance, offering an alternative means of accessing the file purchased. Under no circumstances shall the user permanently lose access to files duly purchased and paid for as a result of a technical or platform change, except in duly evidenced cases of force majeure.

In the event of technical incidents preventing the download, the user may request assistance through the customer service channels indicated in section 11, and the Seller shall restore access to the file within a reasonable period.

7.2. Licence of use of the Files

The purchase of a File does not imply the assignment of the intellectual property rights over the design or 3D model contained in it, which shall at all times remain the property of the designer or seller, as indicated on each product page. The purchase grants the user a non-exclusive, non-transferable licence of use, revocable in the event of breach, under the following terms:

(a) Permitted uses:

  • Printing the model in physical form using a 3D printer, for personal, private or decorative use.
  • Making technical modifications to the File exclusively in order to adapt it to the user’s own printing needs (scaling, supports, infill, etc.), without this implying any right over the underlying design.

(b) Uses not permitted, unless an express commercial licence is additionally purchased:

  • Reselling, redistributing, sharing, lending, renting or publishing the digital File on any platform, repository, file-sharing network or publicly accessible or shared cloud storage service.
  • Marketing, offering for sale or using for profit the physical objects resulting from printing the File, unless a commercial use licence has been expressly purchased, under the additional terms and conditions specified, where applicable, on the Product page.
  • Using the File, whether modified or unmodified, as the basis for creating new designs intended for commercialisation.
  • Removing, altering or concealing any mark, attribution or identification of the author included in the File or in its metadata.
  • Using the Files, the physical objects resulting from their printing, images, renders, screenshots or any data derived from them, as training, fine-tuning, validation or evaluation data for artificial intelligence, machine learning, deep learning or generative AI models or systems, whether such use is direct or through third parties, and regardless of whether the resulting model has a commercial or non-commercial purpose.

Breach of the terms of the licence shall entitle the Seller to terminate the contract and claim compensation for the damage caused, without prejudice to any civil or criminal actions available in defence of its intellectual property rights.

7.3. Responsibility for the printing result

The Seller does not control and cannot guarantee the final result of the 3D printing carried out by the user, as this depends on factors beyond the Seller’s control, such as the printer model, the material used, the print settings (slicer), the calibration of the equipment or the skill of the user. Consequently, the Seller shall not be liable for printing defects arising from such factors.

Where the File is intended for the manufacture of parts with a structural, mechanical or safety function, the user is solely responsible for verifying the suitability of the material and the printing process used for the intended use of the resulting part, and the Seller gives no guarantee whatsoever as to the strength, safety or suitability of the printed objects for uses other than merely decorative or ornamental ones, unless expressly stated otherwise on the Product page.

8. Right of withdrawal

8.1. General rules

In accordance with Articles 102 et seq. of the TRLGDCU, consumers and users have, as a general rule, a period of 14 calendar days to withdraw from a distance contract, without needing to give any reason and without any penalty.

8.2. Exception applicable to digital content supplied online

Notwithstanding the above, in accordance with Article 103.m) of the TRLGDCU, the right of withdrawal does not apply to contracts for the supply of digital content not supplied on a physical medium, as is the case with the STL Files sold on this Website, where all of the following circumstances apply:

  • The performance of the contract (that is, the making available of the File for download) has begun with the user’s prior express consent; and
  • The user has expressly acknowledged that, as a consequence, they lose their right of withdrawal.

Consequently, before completing the purchase and before access to the download of the File is enabled, the Website will ask the user to expressly tick, by means of a non-pre-ticked box, a declaration with the following content (also included in the Website’s Information Clauses):

"I expressly request that the supply of the digital content begin immediately and, consequently, I declare that I am aware that, once the download has begun, I will lose my right of withdrawal."

Once this express consent has been given and the download has begun, the user may not exercise the right of withdrawal in respect of the corresponding File.

8.3. Purchases where the download has not begun

Where, for technical reasons beyond the user’s control, the user has been unable to access or begin the download of the file purchased, they shall retain their right of withdrawal for the 14 calendar days following the date of purchase.

In that case, the user must give unequivocal notice to the Seller, preferably via the email address legal@closeeyesstudio.com, and may use the model withdrawal form available at https://closeeyesstudio.com/pages/right-of-withdrawal. Before exercising the right of withdrawal, the user is advised to contact the Seller at legal@closeeyesstudio.com, as in most cases access to the download can be restored immediately.

The Seller shall confirm receipt of the request by means of an acknowledgement of receipt with an identifying reference, and shall refund the full amount paid, using the same payment method used by the user, within a maximum of 14 calendar days from receipt of the request, without such refund implying any acknowledgement of liability by the Seller.

9. Legal guarantee of conformity of digital content

The Files supplied through the Website are subject to the digital content conformity guarantee regime applicable to consumers, in accordance with the rules contained in the TRLGDCU as amended by Royal Decree-Law 7/2021, of 27 April, transposing European Union directives on contracts for the supply of digital content and services and on the sale of goods.

Under this guarantee, the Seller is liable to the consumer user for any lack of conformity existing at the time of delivery of the digital content which becomes apparent within a period of two years from such delivery. During the first year from supply, it shall be presumed, unless proven otherwise, that the lack of conformity existed at the time of delivery. From the second year onwards, it shall be for the user to prove that the lack of conformity existed at the time of supply.

A lack of conformity shall be understood to exist where, among other things, the File:

  • Does not correspond to the description, quantity and quality offered on the product page.
  • Is not fit for the purposes for which Files of the same type are intended.
  • Is not fit for the specific purpose that the user communicated to the Seller and the Seller accepted.
  • Does not match the samples or previews (renders, screenshots) provided before the conclusion of the contract.

In the event of a lack of conformity, the user may request, in accordance with the applicable regulations, that the File be brought into conformity (replacement with a corrected version of it) or, where this is not possible or would involve disproportionate costs, a proportionate reduction in the price or the termination of the contract, with the corresponding refund of the amount paid.

This guarantee shall not apply where the lack of conformity arises from incompatibilities in the user’s technical environment (printing software version, printer hardware) that were not correctly communicated by the user, or where it arises from modifications made by the user themselves to the original File.

10. Invoicing

The user may request an invoice for their purchase by providing their full tax details (name/company name, NIF/CIF number and tax address) during the purchase process or, subsequently, by contacting legal@closeeyesstudio.com.

11. Customer service and complaints

The user may address any query, complaint, claim or incident relating to their order via the email address legal@closeeyesstudio.com or through the contact form on the website.

The Seller will provide the user with an acknowledgement of receipt of their complaint, with an identifying reference, and will endeavour to resolve it as quickly as possible and, in any event, within the maximum periods applicable under current consumer regulations.

The Seller has official complaint and claim forms available to consumers, in accordance with Decree 121/2013, of 26 February, of the Government of Catalonia. As this is a business operating exclusively at a distance, consumers may request them by contacting legal@closeeyesstudio.com, indicating their contact details and the reason for the complaint. The Seller shall provide a reasoned response within a maximum of 30 days of receipt. Likewise, the consumer may contact the Catalan Consumer Agency (Agència Catalana del Consum) to lodge their complaint: www.consum.cat.

12. Dispute resolution and out-of-court complaint channels

In the event of any dispute arising from the interpretation or performance of this contract, the Seller and the user undertake to attempt to resolve the dispute amicably, by first contacting legal@closeeyesstudio.com with a clear description of the reason for the disagreement and the solution sought. The Seller shall provide a reasoned response within a maximum of 30 days.

If no satisfactory agreement has been reached once this period has elapsed, either party may resort to the courts, which shall be the only dispute resolution channel provided for in these Conditions. The parties submit to the Courts and Tribunals with jurisdiction under the applicable regulations, with the forum of the consumer’s domicile applying in the case of consumer users.

13. Applicable law and jurisdiction

These Conditions are governed by Spanish law. Any dispute arising from their interpretation or performance shall be submitted to the Courts and Tribunals with jurisdiction under consumer protection regulations, with the forum of the consumer’s domicile applying in the case of consumer users.

14. Modification of these Conditions

The Seller may modify these Conditions at any time. The Conditions applicable to each purchase shall be those in force at the time the purchase is made, which shall be incorporated, together with the order summary, into the purchase confirmation sent to the user.